On the initial call, CMS agreed to have twice weekly calls throughout the Annual Enrollment Period to allow us to raise any key issues/requests with the Medicare Plan Finder and work through them with CMS. So, these calls continued through the Annual Enrollment Period (ending December 7, 2019).
A lot of key issues were addressed from these calls with CMS:
These calls proved to be a very successful Partnership with CMS as we were all striving to improve the Beneficiaries experience with the new Medicare Plan Finder.
At the end of the Annual Enrollment Period, we still had a number of open items that would improve the Beneficiary experience with the Medicare Plan Finder.
In January, we received an invite to a meeting with CMS (on Feb 19, 2020) in Maryland to discuss the open items and next steps with the Medicare Plan Finder.
Quick Recap of Meeting from Feb 19, 2020 with CMS
The 3-hour meeting included key stakeholders from a number of difference groups:
The room was setup into about 10 different working groups/tables with representatives from different groups at each table.
CMS kicked off the meeting with some background on the key drivers for creating a brand new Medicare Plan Finder tool. Then, we were given direction for the working groups to discuss a few key themes and come up with a list of "Things that are working well" with the Medicare Plan Finder and "Opportunities that are still open" with the Medicare Plan Finder.
One of the really interesting things that came out of this meetings is the feedback across the working groups was very similar. These are stakeholders from all different organizations impacted by the Medicare Plan Finder and the key themes overlapped significantly. Some of the highlights are below.
"What's Working Well" with the Medicare Plan Finder
Some key "Opportunities" that still exist with the Medicare Plan Finder
I really look forward to continued engagement and partnership with CMS as we look to improve the experience for Medicare beneficiaries going forward.
See bio here